For hardware-related issues, please refer to the vendor that you have purchased the notebook from.
| Acer Computer (S) Pte Ltd | 1800-895 6377 | acercare.sg@acer.com.sg |
| Hewlett Package (HP) Singapore | 6272 5300 | HP Technical hotline 8.30am to 5.30pm Mondays to Fridays |
| Sapura Synergy Singapore Pte Ltd | 62505513 | eduservice.sg@sapuraglobal.com |
Please proceed to
read the below FAQs which will answer most of your questions on notebook
ownership. However if after reading
the FAQs and you need further advice on recommended models and
software-related issues, please refer to the following relevant staff for
the different diplomas:
|
All diploma courses under School of
Business Management |
Teo Phay
Hoon |
6550 1056 |
teo_phay_hoon@nyp.gov.sg |
|
All diploma courses under School of
Interactive & Digital Media |
Eric
Ng |
6550
1841 |
eric_ng@nyp.gov.sg |
|
All diploma courses under School of
Design |
Liu Jie
Hong |
6550 0998 |
liu_jie_hong@nyp.gov.sg |
|
All diploma courses under School of Health
Sciences |
Chan Yew Kau Grace Choo Amir Abas
Ramlan |
6550 1329 6550 1330 6550
1322 |
chan_yew_kau@nyp.gov.sg grace_choo@nyp.gov.sg amir_abas_ramlan@nyp.gov.sg |
|
Diploma in Electronics, Computer &
Communications Engineering AND Diploma in Mutimedia & Infocomm
Technology |
George Tan Lee
Keng Toon |
6550 0872 65500824 |
geroge_tan@@nyp.gov.sg lee_keng_toon@nyp.gov.sg |
|
Diploma in Chemical & Pharmaceutical
Technology AND All diploma courses under School of
Engineering (EXCEPT for Diploma in Electronics, Computer
& Communications Engineering) |
David Soo |
6550 1846 |
david_soo@nyp.gov.sg |
|
Diploma in Food
Science, AND Diploma in Molecular
Biotechnology AND Diploma in Pharmaceutical
Sciences |
Ong Chee Ming Karen
Koo |
6550 1541 6550
1554 |
ong_chee_ming@nyp.gov.sg karen_koo@nyp.gov.sg |
|
All diploma courses under School of
Information Technology (EXCEPT for Diploma in Mutimedia
& Infocomm Technology) |
Phua
Chwee San |
6550
1789 |
phua_chwee_san@nyp.gov.sg |
For NYP
Notebook Computer Loan Scheme Hotline, you may call 6455 0500.
OVERVIEW
Which students are involved in this scheme?
Are there any disadvantages being on this scheme?
What happens if I already have a notebook or intend to purchase my own?
What about the desktop PCs in the student computer labs?
I have a
desktop PC at home, do I have to participate?
NOTEBOOK
OWNERSHIP
What
notebooks do I have to purchase?
What minimum
technical features should the notebook computer have?
What minimum technical features will those
notebooks offered by selected NYP-appointed vendors have?
What
advantages are there if I purchase from the selected NYP-appointed
vendors?
What
peripheral(s) will be provided if I purchase from the selected NYP-appointed vendors?
What
peripherals can I purchase on my own?
SOFTWARE
What software comes with the notebooks
offered by appointed NYP-selected vendors?
If I have my
own notebook, will I get the same software?
Where can I
get these software?
Can I
install my own licensed software?
Can I play
games on my notebook?
What about software upgrades and new versions after I have purchased my notebook?
How do I get
a notebook license key for an expiring VISTA?
SERVICE
and SUPPORT
I purchased the notebook from the
selected NYP-appointed vendors and it is not working.
What sort of hardware service is covered?
Will the notebook warranty cover me after I graduate?
My notebook
is corrupted, what should I do?
COST and PAYMENT
SCHEMES
What is the cost of the notebooks offered
by selected NYP-selected vendors?
How can I
get help to pay for this notebook (payment schemes)?
Will my
tuition fees be increased because of the NYP Notebook Ownership
Scheme?
Do I have to
take up insurance?
Why the need
for notebook insurance?
How can the
notebook insurance benefit me?
I am
interested in the NYP Notebook tender, how do I participate (order)?
NYP
NOTEBOOK COMPUTER LOAN SCHEME
Does the NYP
Notebook Computer Loan scheme cover obsolescence of the notebooks?
Can I opt
for NYP Notebook Computer Loan?
How to
apply for the NYP Notebook Computer Loan?
How do I know if my application for the Notebook Computer Loan is approved?
When/How to be notified of the status of application?
What needs to be done after I submit my application?
What are the requirements of my guarantor?
Where is the place to sign the agreement?
What documents must I bring along during the agreement signing?
When and how should I purchase the notebook after I sign my loan agreement?
Does the
notebook belong to me if I opt into this scheme and purchase from the NYP
Notebook tender?
MISCELLANEOUS
What happens to my notebook if I do not graduate from NYP?
The NYP Notebook Scheme is an initiative to allow NYP to fully
make use of IT for teaching, learning and research.
It covers a rich source of
IT-based teaching and learning resources.
The NYP Notebook Scheme is a scheme to allow full-time NYP students to use well-equipped notebook computers that will enable our students to learn, interact and access real world resources at any time and any place.
The driving force behind the need of universal access to information may be found in:
- Increasing
amount of dynamic nature of knowledge that students must learn.
- Changes
in educational paradigms
- A
desire for improved communications
- The
rapid pace of technological change
- The
changing nature of the student population
Benefits:
- Enhanced
student/faculty communications
- Access
to the world of knowledge
- Self-directed
learning
- Availability
of resources
- As
an educational enhancement
- More
online student services
- Enhanced
career marketability through improved IT proficiency
Which students are involved in this scheme?
This scheme will involve ONLY new year one students for the Academic Year 2008/2009.
No. However, NEW Year One students are strongly encouraged to participate in this scheme.
This scheme encourages you to own a notebook computer to enable you to log-in and access the NYP wireless network resources.
- Please go to http://www.nyp.edu.sg/is/NBModel/index.htm
to find out the cost and specifications of the notebook.
- Decide
on the model you intend to purchase.
- Decide
if you want to pay out-right or apply for NYP Notebook Computer Loan
(only available to new year one students for the Academic Year 2008/2009).
-
If
you wish to pay out-right, please approach the respective vendor service
centre for the notebook you wish to purchase.
- If you are new year one student for the Academic Year 2008/2009
and wish to apply for the NYP Notebook Computer Loan,
please see http://www.nyp.edu.sg/SBM/notebookscheme/loanscheme.htm .
- If
you intend to purchase your own notebook outside (i.e. non NYP notebook
tender
supplier),
then you will not be eligible for a loan under the NYP Notebook Computer Loan Scheme.
Are there any advantages being on this scheme?
With a notebook, you will not have to queue for PCs in the computer labs and you can surf and access Internet resources at any time and any place using the wireless hotspots located all over campus. Since the notebook belongs to you, you can use it as an education, communication and entertainment tool.
Eventually, more and more study materials will be made online and it will become essential that you have immediate access to a computer to access your courses, tutorials and assignments electronically.
What happens if I already have a notebook or intend to purchase my own?
You can still participate in this project.
What about the desktop PCs in the student computer labs?
The student computer labs will still remain. However, if you own your own notebook, you will not have to queue for PCs and will have the flexibility to install your own software, surf the Internet, etc.
I have a desktop PC at home. Do I have to participate?
We strongly recommend that you seriously consider getting a notebook for use on campus to access the learning materials.
NOTEBOOK OWNERSHIP
-
Today's notebook computers are as powerful as their desktop counterparts.
-
They are comparable in weight and size to many of the textbook students carry.
-
They offer colour, sound and large storage capacity (80 GB or more).
-
Most are equipped with DVD-RW drives.
-
With portability, students can have 24-hour access to the campus wireless network.
What notebooks do I have to purchase?
You have a choice. You can either purchase the notebook from the
-
selected NYP appointed vendors
OR
-
purchase the notebook from other vendors that you know.
Please go to http://www.nyp.edu.sg/is/NBModel/index.htm
to view the available notebook models and pricings from selected
NYP appointed vendors.
What minimum technical features should the notebook computer have?
In general, your notebook should be running Windows Vista. The notebooks that are sold in the tender for academic year 2008 comes with Windows Vista. You should have sufficient memory to run Microsoft Vista and Office 2007.
What minimum technical features will those notebooks offered by selected NYP appointed vendors have?
Please go to http://www.nyp.edu.sg/is/NBModel/index.htm to view the technical features
What advantage is there if I purchase from the selected NYP appointed vendors?
Purchasing from the NYP notebook tender guarantees the following:
- Tested
to work with NYP network resources and teaching software.
- Very
good price-performance for the features offered.
- Reputable
vendor.
- School
IT Support Staff to help you in case of trouble.
- Off campus pick-up points in case the note