Lost EZ-Link Card

To report loss, card holders can call 1800-CALL ONE (1800-2255663) and provide their NRIC number or concession EZ-Link Card number and contact number (leave a voice mail if calling after operating hours). The lost EZ-Link Card will be invalidated within 48 hours from the time of the report.

For security reasons, the loss report is irreversible once it is lodged in the system and the card, even if found, would no longer be usable. Hence, card holders are advised to search thoroughly for the card before making the loss report.

Please take note that the invalidation is only for transit use of the card. The EZ-Link Card holder is responsible for informing The National Library Board (NLB) of the lost concession EZ-Link Card. Please call NLB’s helpdesk at 6332 3255.

Concession card replacements for lost, damaged or faulty EZ-Link cards can now be done at any of the Card Replacement Offices.

Please do contact the TransitLink Hotline at 1800-CALL ONE (1800-2255663) to check your eligibility status before proceeding to the Card Replacement Offices. Bring along the following items/documents when applying for a replacement:

• Original NRIC/Passport for Singapore citizens; or
• Original NRIC/Re-entry Permit for Singapore Permanent Residents; or
• Original Passport and Foreign Student Identification Pass (FIN) for foreign students;
• Tertiary Student CEPAS card (if applicable).

The charges for replacement of a lost, damaged or defective Tertiary Student Concession card are:

The above fees are subject to changes.

The card holders have to pay the minimum $10 travel value upon activation of card. The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers part of the handling and operating costs.

For more information, please refer to the Transit Link website at www.transitlink.com.sg.