Service and Support

I purchased the notebook from the selected NYP appointed vendors and it is not working.

A comprehensive support infrastructure has been set up to assist students in the use of their notebook computers in the campus environment.

Students can approach the relevant School IT Support Staff and the Vendor Service Centres. At the Vendor Service Centres, the vendors will fix your notebook. But do backup your data regularly.

Please refer to the tables at the end of the page for contacts on notebook hardware-related and software-related issues.

Will I get support and service from NYP if I have my own notebook or purchased it from another vendor?

No hardware service will be given. You need to go back to your own vendor service centre.

However, the School's IT Support Staff will try to help you if you have a software problem. Priority, however,  will be given to notebooks purchased from the NYP notebook tender.

What sort of hardware service is covered?

If your hard disk is corrupted, no data recovery is provided. (Do backup your data.)

Will the notebook warranty cover me after I graduate?

After you graduate, you can bring it to the respective vendor service centre.

My notebook is corrupted, what should I do?

There are 2 ways to resolve this problem ( only apply to notebooks purchased from NYP notebook tender ) :

Either

• Approach your respective School helpdesk (if available) for assistance.

OR

• Contact the respective vendors whom you have purchased the notebook to re-clone the machine.