Useful Information

Situation What to Do Where to Go Fee(s) Payable Remarks

Loss of Student Card

Deactivate card immediately. 

Enquire if card has been found at i@Central.

myNYP Portal

(Not Applicable)

Students should carry their student card with them at all times when on Polytechnic premises.

 

Replacement of Student Card

Request for card replacement if card not found 2 days after deactivation

i@Central

$6.40 payable by NETS or Cashcard upon request for new card.

Defective or Damaged Student Card

Report defect or damage.

i@Central

Defective cards replaced at no charge within 2 weeks from day of issue. $6.40 replacement fee payable by NETS or Cashcard if due to misuse or after 2-week grace period.

Accident charges incurred by full-time students

Print out claim form.

 

Claims should be submitted within 30 days of the accident/treatment.

If more time is required, please go to www.mycg.com.sg/poly-gpa and submit the "Claim Notification" online form,

MYCG Pte Ltd.

Email: customercare@mycg.com.sg
Web: www.mycg.com.sg/poly-gpa
Phone: +65 6476 3829
Fax: +65 6474 0089

24-hr Emergency Hotline: +65 9336 0159
(for emergencies after business hours)

(Not Applicable)

The insurance provides 24-hr world-wide coverage.

Full-time international students seeking medical treatment

For more information and to print claim forms, please click here; or

 

Contact the Office for International Students (OIS) for more information and assistance.

 

 

MYCG Pte Ltd.

Email: customercare@mycg.com.sg
Web: www.mycg.com.sg/poly-gpa
Phone: +65 6476 3829
Fax: +65 6474 0089

24-hr Emergency Hotline: +65 9336 0159
(for emergencies after business hours)

(Not Applicable)

For further information related to international students, click here.

Forgot Student Email Account Password

Bring along student card/NRIC/Passport to the i@Central, to request for reset of password.

i@Central; or

 

Centralised Student IT Helpdesk

(Not Applicable)

Student should change default PIN as soon as possible,

Change Student PIN

Have in mind new alphanumeric password which you would like for PIN

myNYP Portal

(Not Applicable)

Students should change PIN to a number which is easy to remember.

Lost and/or Found item(s)

Enquire about/report lost and found items

i@Central

(Not Applicable)

Lost and/or Found items are kept for 3 months after which they will be disposed of at the Polytechnic's discretion.