Course Content

1st Intake

Productivity Manager Programme

There are 5 modules in the programme. The emphasis and focus will be contextualized to hospitality and the F&B sectors with real life case discussions, where applicable.

Module 1: Productivity in Perspective (2 days)

• Concept and definitions

• Productivity Growth and trend in Singapore

• Rationales & Needs for Productivity Improvement

• Productivity Measurement

• Practical application

Module 2: Productivity Manager as Change Agent (2 days)

• The Key Roles of a Productivity Manager

• Understand Change Management and its  Processes

• Critical success factors for a sustainable productivity improvement culture and initiative

• Practical Application

Module 3: Productivity Improvement Techniques, Systems & Processes (2 days)

• Productivity improvement  - a system perspective

• Productivity Factors

• Productivity Improvement - Conceptual Model /  Process

• Tools, Techniques and Processes and its advantages and limitations for productivity improvement

• Practical Application

Module 4: Innovation & Technology Applications in Productivity (2 days)

• An Introduction of technologies available

• Case discussions - Technology Applications and Business Process Innovations

• Leveraging technology and innovation to drive productivity growth – Potential and Pitfalls 

• Identifying available and relevant technology and innovation

• Identify and overcome  barrier to technology adoption and innovation

Module 5: Practicum – Company Based Productivity Project

2-day project guidance will be provided to facilitate the participants inthis company-based project phase in a hotel or F&B setting

Back to top