About the Specialisation

Customer-centric business strategies are critical to an organisation’s efforts to optimise profits. Our Customer Relationship & Service Management specialisation will prepare you to engage with customers and foster lasting relationships with them, whether you are in hospitality, healthcare, telecommunications, retail or banking and finance.

Specialised Modules

  • Customer Experience Management & Design
  • Customer Psychology & Analytics
  • Principles & Practices of Customer Relationship Management (CRM)
  • Service Operations & Innovation
  • Career Prospects

    Look forward to a dynamic and rewarding career in:

    • Business development
    • Customer analytics
    • Customer experience management