• Admission Requirements

    Applicants with any of the following qualifications are invited to apply for the course:

    • Minimum of 3 GCE “O” level credits, including English & Mathematics and at least 3 years of relevant working experience;
    •  NITEC with GPA ≥ 3.5 and a minimum of 2 years of relevant working experience; 
    • Higher NITEC and a minimum of 1 year of relevant working experience;
    • NITEC In Technology / Services with GPA ≥ 3.5, a minimum of 2 years of relevant working experience AND successful completion of Bridging Programme offered by ITE;
    • Higher NITEC In Technology /Services, a minimum of 1 year of relevant working experience AND successful completion of Bridging Programme offered by ITE;
    • Relevant WSQ Diploma qualification or equivalents, a minimum of 2 years of relevant working experience and Workplace Literary & Numeracy (WPLN) at level ≥ 6.

    Recognition of Prior Learning (RPL)

    Applicants who do not meet the entry requirements may be considered for admission to the course based on:

    • Evidence of at least 5 years of relevant working experience; OR
    • Supporting evidence of competency readiness.

    Suitable applicants who are shortlisted may be invited for an/a interview and/or proficiency test.  The Polytechnic reserves the right to shortlist and admit applicants.

  • Course Schedule

    The course is 900 hours and comprises of FIVE Modular Certificates. The programme can be completed in 5 semesters or 2.5 years. Lessons will be held three evenings a week, from 7pm to 10pm for each session.

    Modular Certificate in Business Communications & Analytics (180 hours)

    • Oral Communication in Business
    • Effective Business Writing Skills
    • Word Processing & IT Presentation
    • Spreadsheet Applications
    • Business Statistics
    • Data Visualisation for Business

    Modular Certificate in Business Essentials (180 hours)

    • Principles of Management
    • Organisational Behaviour
    • Principles of Marketing
    • Microeconomics
    • Macroeconomics

    Modular Certificate in Service Operations (180 hours)

    • Accounting Fundamentals
    • Business Accounting & Analysis
    • Service Operations
    • Quality Management in Services
    • Contract Law
    • Legal Aspects of Business

    Modular Certificate in Service Management (180 hours)

    • Service Management
    • Managing Innovation in Services
    • Customer Experience Design
    • Customer Experience Management
    • Business Process Management
    • Outsourcing Management

    Modular Certificate in Customer Relationship Management (180 hours)

    • Managing Customer Relationships
    • Practices of CRM
    • Customer Psychology & Analytics
    • Social CRM
    • Consumer Behaviour
  • Course Delivery Methods and Assessment

    • The course will be delivered using a combination of lectures, tutorial-based classroom discussions, individual and group research projects and case study-based learning. 
    • About 20% to 30% of the lessons will be conducted or available through e-Learning/self-directed learning mode. 

    Course assessment will consist of continuous assessment in the form of written tests, class participations, presentations, project work and end-of-semester examinations.

  • Course Fees And Funding

    Nett Course Fees Payable (After MOE Subsidy)

    Category *Fee for 1st Modular Certificate (MC) Total Programme Fee
    (Consists of 5 MC)

    Workfare Training Scheme (WTS) recipient



    SME-sponsored Singapore Citizen



    Mid-Career Enhanced Scheme for Singapore Citizen ≥ 40 years old



    Singapore Citizen < 40 years old



    Singapore Permanent Resident



    * 1st MC fee is payable upon successful enrolment.

    Fees are subject to review by MOE on semestral basis.

    Please note that a supplementary fee of around $30 is payable in each semester. Please click to here for funding details. 

    MOE subsidy will not be applicable for students who repeat a module or semester.

  • Course Application and Enquiries

    The next intake for the course will be in Oct 2018. Registration will open in Jun 2018.

    Please register your interest by clicking on the "APPLY / WAITLIST" button and we will notify you when the next intake is available for application.