• Admission Requirements

    Applicants with any of the following qualifications are invited to apply:

    • Minimum 3 GCE “O” level credits including English & Mathematics with at least 3 years of relevant working experience
    • Business-related NITEC with GPA ≥ 3.5 and a minimum of 2 years of relevant working experience
    • Business-related Higher NITEC with a minimum of 1 year of relevant working experience
    • NITEC In Services with GPA ≥ 3.5, a minimum of 2 years of relevant working experience AND successful completion of Bridging Programme offered by ITE
    • Higher NITEC In Services, a minimum of 1 year of relevant working experience AND successful completion of Bridging Programme offered by ITE
    • A relevant WSQ Diploma qualification, a minimum of 2 years of relevant working experience and Workplace Literary & Numeracy (WPLN) at level ≥ 6

    Applicants who do not meet the entry requirements may be considered for admission to the course based on:

    • Evidence of at least 5 years of relevant working experience; OR
    • Supporting evidence of competency readiness.

    Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

  • Course Schedule

    The course is 900 hours and comprises FIVE Modular Certificates. The programme can be completed in 5 semesters or 2.5 years. Lessons will be held three evenings a week. Students will take 3 modules per semester.

    Certificate in Business Communications & IT Skills

    1

    Oral Communication in Business

    2

    Effective Business Writing Skills

    3

    IT Applications in Business

    Certificate in Business Fundamentals

    4

    Principles of Management

    5

    Principles of Economics

    6

    Principles of Marketing

    Certificate in Business Operations

    7

    Principles of Accounting

    8

    Human Resource Management & Practices

    9

    Business Law

    Certificate in Customer Relationship Management

    10

    Principles & Practices of CRM

    11

    Contact Centre Management

    12

    Consumer Behaviour

    Certificate in Service Management

    13

    Service Management & Innovation

    14

    Service Operations & Quality Management

    15

    Business Process & Outsourcing

  • Course Delivery Methods and Assessment

    • The course will be delivered using a combination of lectures, tutorial-based classroom discussions, individual and group research projects, and case study based learning. 
    • Approximately 20 - 30% of the teaching will be conducted or available through e-Learning / self-directed learning mode. 
    • Course assessment will consist of continuous assessment in the form of written tests, class participations & presentation, project work; and end of semester examinations. 
    • Participants who fail the overall assessment for any module will be required to repeat the module.  Participants who miss the final assessment due to valid reason will be allowed alternative assessment. 
  • Course Fees And Funding

    Nett Course Fees Payable (After MOE Subsidy)

    Category *Fee for 1st Modular Certificate (MC) Total Programme Fee
    (Consists of 5 MC)

    Workfare Training Scheme (WTS) recipient

    $174

    $888

    SME-sponsored Singapore Citizen

    $318

    $1,626

    Mid-Career Enhanced Scheme for Singapore Citizen ≥ 40 years old

    $309

    $1,575

    Singapore Citizen < 40 years old

    $462

    $2,358

    Singapore Permanent Resident

    $1,233

    $6,291


    * 1st MC fee is payable upon successful enrolment.

    Fees are subject to review by MOE on semestral basis.

    Please note that a supplementary fee of around $30 is payable in each semester. Please click to here for funding details. 

    MOE subsidy will not be applicable for students who repeat a module or semester.

  • Course Application and Enquiries

    Application for this course is currently closed.

    You may click on the "APPLY / WAITLIST" button to register your interest in the course.