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FAQ
- Does NYP SSL VPN requires the installation of any client software?
- If I have a router or firewall at home, would I be able to access to NYP SSL VPN?
- Do I need to install any anti-virus software in order to access to NYP SSL VPN?
- What login and password credential do I need to use in order to login to NYP SSL VPN?
- What is the procedure to remove the F5 SSL VPN ActiveX Components?
- What are the supported Anti-Virus software versions?
- What should I do if I get "Network Adapter not found" error?
- What should I do if I get "Couldn't Open Proxy Server" error?
- Does NYP SSL VPN supports IE8?
- What should I do if my Symantec Endpoint Protection Software's Virus definitions file was out-dated and I was not able to perform Live-Update?
- What should I do if I get " Network Access Connection Device Not Found" error?
1) Does NYP SSL VPN requires the installation of any client software?
No, the SSL VPN does not require the installation of any client software. When the user access to the SSL VPN webpage, an ActiveX or Java components would be pushed down to the end-user's PC/laptop. The pushing down of this ActiveX or Java components would need the end-user's to have administrative rights.
2) If I have a router or firewall at home, would I be able to access to NYP SSL VPN?
The minimum firewall port for NYP SSL VPN to work is SSL port (TCP port 443). Therefore, to ensure that you can access NYP SSL VPN from home, you would need to open up this port in your home router/firewall.
3) Do I need to install any anti-virus software in order to access to NYP SSL VPN?
Yes, you would need to install an anti-virus software, updated with the latest pattern file in order to access to NYP SSL VPN, if not, you would be denied access.
4) What login and password credential do I need to use in order to login to NYP SSL VPN?
To access to NYP SSL VPN from home, you would need to use your office windows login name and password.
5) What is the procedure to remove the F5 SSL VPN ActiveX Components?
To remove the F5 SSL VPN ActiveX Components from Windows XP you may follow the guide here
To remove the F5 SSL VPN ActiveX Components from Windows Vista you may follow the guide here
Note that removing of this ActiveX components would need the end-user's to have administrative rights.
6) What are the supported Anti-Virus software versions ?
To view which versions are supported, Please refer to the guide here.
7) What should I do if i get "Network Adapter not found" error?
Please refer to the guide here.
8) What should I do if i get "Couldn't Open Proxy Server" error?
You may try login again or you may refer to faq 5 to remove the SSLVPN ActiveX components.
9) Does NYP SSL VPN supports IE8?
Yes, IE8 is supported.
10)What should I do if my Symantec Endpoint Protection Software's Virus definitions file was out-dated and I was not able to perform Live-Update?
You may download and perform manual update of the latest definitions file from Symantec Website. Please refer to the guide here.
11) What should I do if i get " Network Access Connection Device Not Found" error?
Please refer to the guide here.