• Admission Requirements

    A relevant Polytechnic Diploma in design disciplines. Preference will be given to applicants with the relevant work experience.

    Applicants who do not meet the entry requirements may be considered for admission to the course based on:

    (i)                 Evidence of at least 5 years of relevant working experience; OR
    (ii)                Supporting evidence of competency readiness.

    Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

    Please click here for more information.


  • Course Schedule

    The total course duration for the Specialist Diploma is 300 hours covering 8 modules. It comprises 2 individual Post-Diploma Certificates; namely; a Post-Diploma Certificate in Customer Focused Innovation, and a Post-Diploma Certificate in Experience Design & Management. Classes are conducted on Mondays and Wednesdays from 7pm – 10pm.

    The modules are:

    • Business Organisation & Service Design
    • Experience Mapping Techniques
    • Design Thinking & Innovation
    • User-Centric Design
    • Service Marketing & Customer Behaviour
    • Experiential Design
    • Organisational  Communication
    • Design Project
  • Course Fees And Funding

      Post Diploma in Customer Focused Innovation Post Diploma in Experience Design & Management

    Full Fees



    Singapore PRs*



    Singapore Citizens - for Singaporean Citizens aged 39 and below



    Singapore Citizens (Mid-Career Enhanced Subsidy) - for Sngaporean Citizens aged 40 and above



    Singapore Citizens (National Silver Academy) - for Singaporean Citizens aged 50 and above



    Singapore Citizens (SME-sponsored) $300.00 $350.00
    Singapore Citizens (WTS-eligible) $150.00 $200.00

    * PR who is taking individual modules will not be entitled to any subsidy.

    The following supplementary fees (subject to annual review and change) is payable:

    • Examination Fee of $5.35 per module and $21.40 per Post-Diploma Certificate
    • Annual Insurance Fee of $4.60.