NYP and Leaf Corner

Development of Vegetarian Bento + OJT Blueprint for Leaf Corner

Leaf Corner Pte Ltd faced a distinctive challenge in captivating the attention of the youth and encouraging them to embrace a plant-based lifestyle. Recognizing this, Nanyang Polytechnic’s School of Applied Science (SAS) and School of Business Management (SBM) collaborated to address this challenge, resulting in the development of Vegetarian Bento Recipes for the youth and the subsequent implementation of an On-the-Job Training (OJT) blueprint by the National Centre of Excellence for Workplace Learning (NACE).

The collaboration commenced with the SBM conducting an insightful customer sensing exercise, utilizing surveys and focus groups to gather valuable data on the preferences and needs of the target market. The findings from this exercise guided the Nutrition Science students of the SAS in the creation of 16 bento vegetarian recipes. Following meticulous evaluation, Leaf Corner incorporated three of these recipes into their menu, resulting in 10% boost in sales and positive customer feedback.

Leaf Corner's collaboration with the School of Applied Science did not end there. Recognizing the importance of providing healthier food options, Leaf Corner approached the SAS once again. They requested an analysis of their existing eight recipes, with the aim of modifying them to meet the rigorous standards required for Healthier Choice endorsement. With these modified recipes, Leaf Corner was proud to offer an extensive menu of Healthier Choice options to their health-conscious customers.

Satisfied by the outcome of their collaboration with SBM and SAS, Leaf Corner sought operational enhancements. With assistance from NACE, a comprehensive OJT blueprint was designed to optimize both back-of-house and front-of-house operations. This tailored blueprint covered everything from efficient kitchen workflows and exemplary customer service strategies.

With the OJT blueprint implemented, Leaf Corner executed a rigorous training program across all their outlets, ensuring consistent and excellent service delivery. The collaborative efforts of SBM, SAS, and NACE not only provided valuable market insights, enticing recipes, and Healthier Choice options but also facilitated the establishment of operational excellence, elevating Leaf Corner's overall business performance.

November 2023

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