From RFID systems for shorter lunch lines to virtual dining: Conference to showcase how food industry is transforming
Published on 01 Nov 2019

Dear Media Friends,

Long queues are a pain when there is limited time for lunch. More so, when the only dining option is your company’s canteen. Staff canteen operator, The Wok People, is making things better – it has digitalised its operations and adopted radio-frequency identification (RFID) to cut down waiting in lunch line from 5 minutes to a maximum of 1 minute queue time. The company is also leveraging analytics of its data to improve its efficiency and operations. Customers are happy and so are the employees as it has increased their productivity significantly.

This is the new phase of food services in Singapore. The Wok People will be among the food companies sharing their transformation journey at the upcoming Food Services Transformation Conference 2019, organised by Nanyang Polytechnic’s Asian Culinary Institute (NYP-ACI). Senior Minister of State for Trade & Industry and Education, Mr Chee Hong Tat, will be gracing the event as guest of honour.

Companies have been changing in response to the Food Services Industry Transformation Map launched in 2016. It is crucial industry to Singapore. Food Services not only lends a distinctive appeal to Singapore as a food destination; supplies a vital domestic need of offering eating options at different price points, but it also employs more than 200,000 workers[1]. But that manpower is running out, and hence the need for a major makeover to become an industry that is highly efficient.

At this year’s event, a major discussion point will be “virtual dining”. These dining set-ups with no physical presence fulfil customers’ orders from what the industry terms as ghost kitchens. This disruption to traditional brick-and-mortar dining models will be discussed by leading online food delivery company, Deliveroo.

Also, given the growing global concerns for sustainability and food waste, NYP’s senior specialist Dr Gan Heng Hui will discuss recent initiatives and technologies that can address these issues.

NYP-ACI will sign a Memorandum of Understanding (MOU) with world’s leading exhibitions organiser Informa Markets to create a Learning Studio at FHA-Food & Beverage – Asia’s largest international food and beverage industry event, held 31 March – 3 April 2020 at the Singapore Expo. This means that the thousands of international attendees in the food and beverage sector will be able to access NYP’s powerhouse of knowledge, experience and industry networks through a series of seminars and workshops aimed at developing capabilities, enhancing skills and competencies, and improving productivity.

We would like to invite your reporter and camera crew/photographer to the Food Services Transformation Conference (see attached for full conference programme). Do let us know if you are keen to attend the plenary sessions or interview any of the speakers and we will arrange accordingly.

Please see below details of the conference:

Date: 1 November 2019, Friday

Time: 9.00am to 2pm (Media Registration begins at 8.45am)

Venue: Lifelong Learning Institute, Event Hall 1-1, 11 Eunos Road 8, Singapore 408601

Media Programme as below:




Media Registration


Arrival of Guest of Honour, Mr Chee Hong Tat, Senior Minister of State, Ministry of Trade and Industry & Ministry of Education


Speech by Guest of Honour, Mr Chee Hong Tat, Senior Minister of State, Ministry of Trade and Industry & Ministry of Education


Visual Opportunity: MOU Signing of NYP-ACI and Informa Markets


Keynote Speaker 1: “Leveraging on people & technology to transform the traditional canteen to cafeteria of tomorrow” by Mr Alfred Chua, Managing Director, The Wok People


Keynote Speaker 2: “Digitalisation enables business transformation” by Mr Arun Madhok, Chief Executive Office, Suntec Singapore Convention & Exhibition Centre


Tea Break / Media Interview Opportunities


Keynote Speaker 3: “Digitalisation in development and sustainability” by Ms Anna Lim, Founding Director, The Soup Spoon


Keynote Speaker 4: “The opportunities and challenges of internationalisation expansion” by Mr Irvin Hasaka Yuga Gunawan, Chief Executive Officer, Cocoba Pte Ltd (Irvins Salted Egg)


Keynote Speaker 5: “Building new possibilities through virtual brands and restaurants” by Mr Laurent Stevenart, Commercial Director, Deliveroo Singapore


Lunch/ Media Interview Opportunities