Digitalisation for Tourism: Skillsfuture for Digital Workplace 2.0
About this course
Course objectives
SFDW 2.0 is an enhanced course training programme that aims to equip Singaporean adults from all walks of life with the relevant mindset and digital literacy skills for work needed in the current and future economy.
Course description
The tourism sector has seen the need to step up to embrace digitalisation and speed up transformation efforts. Hospitality businesses are ramping up their digital journey through guidance from the Industry Digital Plans. In this course, learners will acquire an appreciation of the various digitalisation efforts to enhance hospitality businesses' digital capabilities, optimised operations, smart ecosystems and data-driven operations. Learners will also be exposed to reputation management systems and be more conversant with digital skills that are required in the tourism environment including an overview of Gen AI and prompt engineering.
At the end of this module, learners will be able to:
1. Describe the job and digital skills required in the digital (Hospitality/Tourism) economy.
2. Work in a technology-rich (Hospitality/Tourism) environment
3. Explain the importance of cyber security in (Hospitality/Tourism) daily/work applications
4. List the various in-demand (Hospitality & Tourism) digital applications and tools as well as national digital platforms
5. Describe how data and information can be used (in Hospitality & Tourism businesses)
6. Engineer useful prompts for input into Gen AI tools
7. Develop a simple action plan to continue learning.