Diploma in Business Practice (Customer Relationship & Service Management)

As the Singapore economy expands, the need for a highly skilled and qualified workforce has become increasingly important in this knowledge-based economy. With the service sector accounting for almost 70% of the economy, good customer relationship and excellent service skills have become critical assets for the industries to have the competitive advantage. Customer relationship and service management will be ever more important for companies to grow their businesses in the face of digital evolution, where customers and the way businesses transact and interact are growing smarter. As the customer journey becomes more complex, it is important to learn to leverage multi-channel marketing and brand channels in making purposeful engagements. Developing stronger relationships and increasing customer value are fundamental as businesses adapt and grow. NYP’s Diploma in Business Practice (Customer Relationship & Service Management) will equip you with the right skillset to manage and improve customer journey and business performance.

  • Course Aims

    The Diploma in Business Practice (Customer Relationship & Service Management) aims to provide participants with a broad-based business education in addition to skills and knowledge specific to customer relationship and service management. The modular certificate course helps participants develop skills in various aspects of business operations. Participants can expect to apply the acquired knowledge in their area of work to eventually achieve their professional goals.
  • Target Participants

    The programme is suitable for:

    •  Executive and corporate support staff handling administrative and support functions, and who want to enhance their employability, capabilities and market value through a formal qualification to move up to the next level of their career path.
    • Technical support staff working in service sectors who wish to obtain the “breadth” in business operations so as to enhance their employability and capabilities within the organisation. 
    • Working adults who wish to join the service sector, and would like to have a better knowledge and understanding in customer relationship and service management so as to improve their service skills and to advance their career.

What You'll Study


Participants will receive a Modular Certificate upon successful completion of each semester and will be conferred the Diploma in Business Practice (Customer Relationship & Service Management) upon completion of five designated Modular Certificates.