Building HR Sustainability: Effective Grievance Handling for Managers
About this course
Course objectives
Participants will learn investigation processes, strategies for closing grievances amicably, and the escalation process when necessary.
The course also emphasizes the role of HR in grievance handling, collaborating with union representatives, and implementing grievance handling procedures in the workplace.
By leveraging the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) resources, the course ensures that participants are well-prepared to manage grievances in accordance with the Tripartite Standards, promoting fair and responsible employment practices.
Course description
The Grievance Handling Course aims to equip middle management, managers, reporting officers, and HR executives with the skills and knowledge necessary to handle employee grievances confidently and effectively.
The course covers a comprehensive range of topics, including understanding the nature and types of grievances, the role of people managers, creating awareness of the Workplace Fairness Act (WFA), and developing a structured framework for handling grievance-related conversations.
Trainer Profile
Mahendran Anbalagan, LecturerExperienced educator specializing in Human Resource Management, Employee Relations, and Workplace Psychology. At Nanyang Polytechnic, Mahendran delivers engaging and practical training for both full-time diploma and CET learners, integrating real-world insights with interactive teaching methods. He is certified in career coaching and workplace learning, and consistently receives high learner feedback scores.Expertise:HR Fair Hiring PracticesCareer Coaching & MentoringWorkplace PsychologyBusiness FundamentalsEmployment LawGrievance handling