Building HR Sustainability: Effective Grievance Handling for Managers
About this course
Course objectives
Participants will learn investigation processes, strategies for closing grievances amicably, and the escalation process when necessary.
The course also emphasizes the role of HR in grievance handling, collaborating with union representatives, and implementing grievance handling procedures in the workplace.
By leveraging the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) resources, the course ensures that participants are well-prepared to manage grievances in accordance with the Tripartite Standards, promoting fair and responsible employment practices.
Course description
The Grievance Handling Course aims to equip middle management, managers, reporting officers, and HR executives with the skills and knowledge necessary to handle employee grievances confidently and effectively. The course covers a comprehensive range of topics, including understanding the nature and types of grievances, the role of people managers, creating awareness of the Workplace Fairness Act (WFA), and developing a structured framework for handling grievance-related conversations. Participants will learn investigation processes, strategies for closing grievances amicably, and the escalation process when necessary. The course also emphasizes the role of HR in grievance handling, collaborating with union representatives, and implementing grievance handling procedures in the workplace. By leveraging TAFEP resources, the course ensures that participants are well-prepared to manage grievances in accordance with the Tripartite Standards, promoting fair and responsible employment practices.
Trainer Profile
Mahendran Anbalagan, LecturerMahendran is a lecturer with Nanyang Polytechnic's School of Business Management since 2023. He has more than 8 years of experience in Employee Relations (ER). Certified in ACLP and career coach, Mahendran has designed, developed curriculums, and conducted numerous consultations with managements and unions on both individual and collective grievance matter. With the IHRP-SP certification, Mahendran can align the competencies to meet the industry needs.