Building HR Sustainability: Strategic Grievance Resolution for HR Professionals
About this course
Course objectives
Participants will learn how to collaborate with unions, implement grievance handling procedures, and leverage resources such as Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP)'s resources to ensure a fair and constructive resolution process.
The course also emphasizes the importance of creating a safe environment for all parties involved, understanding the reasons employees contact unions, and managing conversations between reporting officers, employees, and union representatives to achieve amicable outcomes.
By focusing on these strategic approaches, the course ensures that participants are well-prepared to handle grievances in accordance with the Tripartite Standards, promoting fair and responsible employment practices.
Course description
The Strategic Approaches to Effective Grievance Resolution aims to equip HR executives and managers with advanced strategies and best practices for resolving employee grievances effectively. The course covers a comprehensive range of topics, including identifying root causes of grievances, understanding the role of HR, and developing a comprehensive framework for grievance resolution. Participants will learn how to collaborate with unions, implement grievance handling procedures, and leverage resources such as TAFEP's resources to ensure a fair and constructive resolution process. The course also emphasizes the importance of creating a safe environment for all parties involved, understanding the reasons employees contact unions, and managing conversations between reporting officers, employees, and union representatives to achieve amicable outcomes. By focusing on these strategic approaches, the course ensures that participants are well-prepared to handle grievances in accordance with the Tripartite Standards, promoting fair and responsible employment practices.
Trainer Profile
Mahendran Anbalagan, LecturerMahendran is a lecturer with Nanyang Polytechnic's School of Business Management since 2023. He has more than 8 years of experience in Employee Relations (ER). Certified in ACLP and career coach, Mahendran has designed, developed curriculums, and conducted numerous consultations with managements and unions on both individual and collective grievance matter. With the IHRP-SP certification, Mahendran can align the competencies to meet the industry needs.