Building HR Sustainability: Strategic Grievance Resolution for HR Professionals
About this course
Course objectives
Participants will learn how to collaborate with unions, implement grievance handling procedures, and leverage resources such as Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP)'s resources to ensure a fair and constructive resolution process.
The course also emphasizes the importance of creating a safe environment for all parties involved, understanding the reasons employees contact unions, and managing conversations between reporting officers, employees, and union representatives to achieve amicable outcomes.
By focusing on these strategic approaches, the course ensures that participants are well-prepared to handle grievances in accordance with the Tripartite Standards, promoting fair and responsible employment practices.
Course description
The Strategic Approaches to Effective Grievance Resolution aims to equip HR executives and managers with advanced strategies and best practices for resolving employee grievances effectively.
The course covers a comprehensive range of topics, including identifying root causes of grievances, understanding the role of HR, and developing a comprehensive framework for grievance resolution.
Trainer Profile
Mahendran Anbalagan, LecturerExperienced educator specializing in Human Resource Management, Employee Relations, and Workplace Psychology. At Nanyang Polytechnic, Mahendran delivers engaging and practical training for both full-time diploma and CET learners, integrating real-world insights with interactive teaching methods. He is certified in career coaching and workplace learning, and consistently receives high learner feedback scores.Expertise:HR Fair Hiring PracticesCareer Coaching & MentoringWorkplace PsychologyBusiness FundamentalsEmployment LawGrievance handling