Service Excellence
About this course
Course objectives
TGS-2023019354 - This course aims to help working professionals better understand customer needs and deliver an effective customer experience to achieve service excellence.
Course description
The course content includes:Factors that contribute to Service ExcellenceIdentifying different types of CustomersCustomer Needs AnalysisIdentifying service gaps and methods of Service RecoveryAchieving Service Excellence through one's behavior, responses, identifying customer's issues, improving service standards, exceeding customer's expectations and maintaining relationships with customers.
Course Validity: 07 Mar 2023 to 30 Sep 2027
Mode of Training: Classroom Facilitated training