Service Excellence
About this course
Course objectives
This course aims to help working professionals better understand customer needs and deliver an effective customer experience to achieve service excellence.
Course description
The course content includes:
1. Factors that contribute to Service Excellence
2. Identifying different types of Customers
3. Customer Needs Analysis
4. Identifying service gaps and methods of Service Recovery
5. Achieving Service Excellence through one's behaviour, responses, identifying customer's issues, improving service standards, exceeding customer's expectations and maintaining relationships with customers.