• Admission Requirements

    Applicants with any of the following qualifications are invited to apply for the course:

    • Minimum of 3 GCE “O” level credits, including English & Mathematics and at least 3 years of relevant working experience;
    •  NITEC with GPA ≥ 3.5 and a minimum of 2 years of relevant working experience; 
    • Higher NITEC and a minimum of 1 year of relevant working experience;
    • NITEC In Technology / Services with GPA ≥ 3.5, a minimum of 2 years of relevant working experience AND successful completion of Bridging Programme offered by ITE;
    • Higher NITEC In Technology /Services, a minimum of 1 year of relevant working experience AND successful completion of Bridging Programme offered by ITE;
    • Relevant WSQ Diploma qualification or equivalents, a minimum of 2 years of relevant working experience and Workplace Literary & Numeracy (WPLN) at level ≥ 6.

    Recognition of Prior Learning (RPL)

    Applicants who do not meet the entry requirements may be considered for admission to the course based on:

    • Evidence of at least 5 years of relevant working experience; OR
    • Supporting evidence of competency readiness.

    Suitable applicants who are shortlisted may be invited for an/a interview and/or proficiency test.  The Polytechnic reserves the right to shortlist and admit applicants.

  • Course Schedule

    The course is 900 hours and comprises of FIVE Modular Certificates. The programme can be completed in 5 semesters or 2.5 years. Lessons will be held three evenings a week, from 7pm to 10pm for each session.

    Modular Certificate in Business Communications & Analytics (180 hours)

    • Oral Communication in Business
    • Effective Business Writing Skills
    • Word Processing & IT Presentation
    • Spreadsheet Applications
    • Business Statistics
    • Data Visualisation for Business

    Modular Certificate in Business Essentials (180 hours)

    • Principles of Management
    • Organisational Behaviour
    • Principles of Marketing
    • Microeconomics
    • Macroeconomics

    Modular Certificate in Service Operations (180 hours)

    • Accounting Fundamentals
    • Business Accounting & Analysis
    • Service Operations
    • Quality Management in Services
    • Contract Law
    • Legal Aspects of Business

    Modular Certificate in Service Management (180 hours)

    • Service Management
    • Managing Innovation in Services
    • Customer Experience Design
    • Customer Experience Management
    • Business Process Management
    • Outsourcing Management

    Modular Certificate in Customer Relationship Management (180 hours)

    • Managing Customer Relationships
    • Practices of CRM
    • Customer Psychology & Analytics
    • Social CRM
    • Consumer Behaviour
  • Course Delivery Methods and Assessment

    • The course will be delivered using a combination of lectures, tutorial-based classroom discussions, individual and group research projects and case study-based learning. 
    • About 20% to 30% of the lessons will be conducted or available through e-Learning/self-directed learning mode. 

    Course assessment will consist of continuous assessment in the form of written tests, class participations, presentations, project work and end-of-semester examinations.

  • Course Fees And Funding

    Nett Course Fees Payable (After MOE/SSG Subsidy)

    Category *Fee for 1st Modular Certificate (MC) Total Programme Fee
    (Consists of 5 MC)

    Workfare Training Scheme (WTS) recipient

    $174.00

    $894.00

    SME-sponsored Singapore Citizen

    $324.00

    $1,624.00

    Mid-Career Enhanced Scheme for Singapore Citizen ≥ 40 years old

    $312.00

    $1,582.00

    Singapore Citizen < 40 years old

    $468.00

    $2,366.00

    Singapore Permanent Resident

    $1,254.00

    $6,342.00


    * 1st MC fee is payable upon successful enrolment.

    Fees are subject to review by MOE/SSG on semestral basis.
    Please note that a supplementary fee of around $30 is payable in each semester. 

    Please click to here for funding details. 

    MOE/SSG subsidy will not be applicable for students who repeat a module or semester.

  • Course Application and Enquiries

    Course Application and Enquiries

    Course will commence on 15 Oct 2018.
    Online application starts on 11 Jun 2018 and closes on 31 Jul 2018.

    Course Preview is on 27 Jun 18 (Wed), 7pm at Lecture Theatre D-2 (LTD-2), SBM Block D, Level 1. Please register your attendance with Steven Lee at steven_lee@nyp.edu.sg.