Modular Certificate in Business Essentials & Data Analytics (part of Diploma in Business Practice (Customer Experience & Relationship Management))
About this course
Course objectives
The Modular Certificate in Business Essentials & Data Analytics (MC1) comprises 180 hours of training, covering the following modules:• Business Communication (45 hours)• Applied Statistics for Business (45 hours)• Data Analytics for Strategic Business Decisions (45 hours)• Optimising Business Operations with Essential Technology (45 hours)
Course description
At the completion of the Modular Certificate in Business Essentials & Data Analytics (MC1), learners will be ble to:communicate with clarity, build credibility, and make a lasting impact in any business setting.
leverage on the technical competencies attained to take advantage of the many opportunities present in dynamic areas of business research, intelligence and analytics.
leverage data analytics to enhance business performance and maintain a competitive edge.
confidently use these tools to streamline operations, improve productivity, and communicate effectively in a professional setting.
This Modular Certificate in Business Essentials & Data Analytics (MC1) is part of the Diploma in Business Practice (Customer Experience & Relationship Management)-PCM, This certificate will be the first modular certificate to be completed for the Diploma in Business Practice (Customer Experience & Relationship Management)-PCM.
The Diploma in Business Practice (Customer Experience & Relationship Management)-PCM, is designed to equip learners with future-ready competencies in customer experience and relationship management, aligned with Singapore’s evolving service sector. It aims to develop strategic and operational capabilities in service management, marketing, experience design, and data analytics, while introducing emerging skillsets such as customer intelligence and issues management.
Diploma in Business Practice (Customer Experience & Relationship Management) spans 5 semesters over 2.5 years. Each Modular Certificate (MC) consists of 180 hours, with a total programme duration of 900 hours, comprising the following MCs:MC1: Modular Certificate in Business Essentials & Data Analytics
MC2: Modular Certificate in Business Operations & Management
MC3: Modular Certificate in Service Management
MC4: Modular Certificate in Service Marketing
MC5: Modular Certificate in Customer Experience Design & Management
For applicants who wants to apply for the Diploma in Business Practice (Customer Experience & Relationship Management)-PCM, please kindly send in your application via the 'Apply' button under Modular Certificate in Business Essentials & Data Analytics (MC1).