Emotional Intelligence for Workplace Success
About this course
Course objectives
Learners will:
• Demonstrate emotional intelligence by recognising and addressing the emotional needs of themselves and others to enhance their career and entrepreneurial pursuits
• Strengthen their intrapersonal communication skills through effectively managing and controlling their emotions as they go through different challenges and changes at the workplace
• Enhance their interpersonal communication skills by using strategies such as knowing when to be assertive and show empathy, while better managing conflicts and building positive work collaborations to achieve service excellence in their entrepreneurial pursuits
Course description
In this course, learners will be equipped with the knowledge and skills to boost their emotional intelligence for career and entrepreneurial success. Besides understanding their own emotions, they will learn to address the feelings, needs and concerns of stakeholders whom they work with at their workplace and business start-up. They will also acquire techniques to enhance their intrapersonal, interpersonal and management communication skills, such as expressing their emotions in an appropriate way as well as managing changes and conflicts at work and business effectively with a service excellence mindset.