Hospitality & Tourism Management

About the Course

This is for you if you love meeting people from all over the world. Creating memorable experiences, serving from the heart and solving problems are some of the things you can look forward to in the dynamic tourism and hospitality sector.

Our course prepares you to be adaptable, resourceful and knowledgeable in core business subjects and hotel and MICE (meetings, incentives, conventions and exhibitions) management.

Enjoy learning experiences that will develop you holistically and open doors to opportunities around the world as we groom future leaders for the exciting hospitality and tourism industry.

This diploma lets you . . .

Acquire industry-ready skills through undertaking exciting projects and solving real-world challenges faced by the industry.
Stay ahead of industry trends. New trends in wellness and sustainability are discussed in detail in modules such as Leisure Operations & Management and Sustainable Tourism Management.
Gain international exposure through overseas exchange programmes and internships or international competitions such as WorldSkills, STR Market Study Competition and AFECA Asia MICE Youth Challenge.

Benefits

Gain deep skills in areas such as MICE, sustainability and data analytics.
Develop industry-relevant competencies to meet the needs of the tourism, hotel and accommodation services sectors.
Look forward to exciting careers with companies like Marina Bay Sands, Resorts World Sentosa, Raffles Singapore, Capella Singapore, Suntec Singapore Convention & Exhibition Centre and Gardens by the Bay.

NYP Professional Competency Model (NYP-PCM) - its unique features

This diploma will be taught using the NYP-PCM starting AY2024.

Endorsed by industry leaders.

Professional Accreditation

You gain additional industry certifications while you complete your diploma, putting you ahead of the pack.

Agile Response

The curriculum reacts dynamically and quickly to industry changes. You'll be equipped with the latest skills & knowledge.

Integrated Learning

Concurrently learn multiple disciplines.

Course Structure

The NYP-PCM for the Diploma in Hospitality & Tourism Management consists of:

23 Competency Units (CmUs)
Within each Competency Unit, the skills and knowledge of different disciplines are integrated and taught holistically. This enables learners to fulfil specific work tasks upon completion.

7 Course Competencies

Each Course Competency consists of a collection of Competency Units that develops specific learning outcomes and competencies.

2 Competency Canvases

Each Competency Canvas consists of a collection of Competency Units and a Work- Integration Unit (WIU), which is a workplace-contextualised project. Competency Canvases help learners develop and demonstrate their abilities to perform work tasks at a higher proficiency.

1 Internship Programme

11 General Studies Modules

These modules allow you to explore other areas of interest beyond your chosen area of specialisation.

Completing the required Competency Units will equip you with seven Course Competencies:

1. Accommodation Management

2. Business Communication & Innovation

3. Business Intelligence & Data Science

4. Business Operations & Resource Management

5. Marketing & Experience Design Management

6. MICE Management

7. Tourism Business Sustainability Management

You will also need to complete Work-Integration-Unit (WIU) which can be in the form of an internship and/or project that mirror work situations where students can demonstrate their skills and competencies.

CmUs/WIUs in Year 1

Accommodation Services Management [60 hours]

The accommodation sector is a vital part of the tourism industry, providing travellers safe and comfortable accommodation while they are away from home. Learners will gain insights into the different types of tourist accommodation developments and the elements unique to each, including the different organizational structures and business models in the management and ownership of accommodation properties, as well as of the various departments within such businesses. They will learn about the adoption of digitalisation and innovation by accommodation businesses, as well as the operations and management of critical resources for running a successful accommodation business.

Application of Business Fundamentals [60 hours]

In current workplace, employers are looking for graduates who have a holistic understanding of today’s complex and dynamic business environment and have the ability to connect the dots of business functions, relationships, systems and resources. Thus, having a good understanding of business fundamentals is essential for all business professionals. This CmU covers the ecosystem of business organisation and environment and provides the grounding and interlinks of the key business functions and skills of business - human resource management and administration, supply chain management, finance and accounting, marketing, international business, operations management, laws and policies.

Applied Statistics for Business [60 hours]

In a fast-paced business environment, employers are looking for graduates who are able to analyse, understand and apply data to make optimal business decisions. In this CmU, learners will be equipped with the knowledge and skills to transform raw data into useful information and apply the insights obtained to make informed business decisions. Specifically, learners will be taught descriptive statistics, regression and correlation analysis, discrete and continuous probability distributions, statistical estimation, hypothesis testing, and fundamental artificial intelligence (AI) concepts and tools to solve real-life business problems.

Applied Economics for Business [60 hours]

In a dynamic business environment, individuals and business organisations need to apply microeconomic and macroeconomic analyses to evaluate the impacts of changing economic climate. In this CmU, learners will acquire the knowledge on how individuals and businesses make decisions about consumption and production based on market structures, and the role of government in influencing these decisions. Learners will also be equipped with analytical skills to assess the impact on businesses from changing economic factors such as a country’s national income, business cycle, price levels of goods and services, fiscal & monetary policies and international trade issues.

Business IT & Spreadsheet Modelling [60 hours]

The ability to analyse is an indispensable skill in the business world as it helps organisations make better data-driven decisions. In this digital world, it is also equally important to be able to ensure effective data storing and reliable data flow by using the right technology. In this CmU, learners will gain essential knowledge and skills in analysing data using system software in presenting business solutions effectively. This CmU will also provide opportunities for learners to build and enhance their knowledge in key digital transformations. Specifically, learners will be equipped with knowledge in relevant data structures, databases and cloud computing.

Financial Accounting & Interpretation [60 hours]

Employers are always looking for graduates who have good understanding of accounting concepts and practices to properly account for business transactions and assess business financial performance. In this CmU, learners will learn to apply accounting concepts and principles for the recording of business transactions, and the preparation of year-end adjustments and financial statements. In addition, learners will acquire competencies in interpreting financial statements and information for various stakeholders. Upon completion of this CmU, learners will be able to confidently perform financial accounting for businesses.

Financial Management & Analysis [60 hours]

Executives equipped with financial management skills add value to the management of business resources and processes. This CmU guides learners to analyse business performance through financial statements and appreciate the basics of working capital. Learners will learn to deploy time value of money concept and risk vis-à-vis returns to long term investment and financing decisions. Learners will also learn to evaluate the performance of operation using flexible budget and analyse relevant costs for short-term decision making.

Marketing [60 hours]

Good marketing is no accident, but a result of careful planning and creative execution. Companies are constantly looking for marketing professionals who can help them to analyse the business environment, build strong brands and achieve profitable customer relationships. In this CmU, learners will be equipped with the knowledge and skills to conduct market research, glean market insights and make the best possible tactical and strategic decisions for brands based on the company’s business objectives.

Professional Business Communication [60 hours]

Professional business communication that is driven in companies determine the success of their operations and business. Strong communication skills are needed in AI-driven and sustainable workplaces. In this CmU, learners will master must-have business communication skills to achieve professional success. This CmU builds learners' communication competencies in applying effective business writing strategies and persuasive presentation techniques to influence and win over co-workers and customers in person and online. Learners will also sharpen their communication proficiencies to enhance personal branding and workplace relationships that advance careers. Learners will also master the art of business storytelling to better connect with audiences, especially for sustainability.

User-Centred Design [45 hours]

Companies need to thrive in a business environment often termed as VUCA - volatile, uncertain, complex and ambiguous - and to survive and thrive in this world of disruption, the name of the game is "innovation". Companies value employees who can innovate and develop solutions that meet the needs of its users. This CmU will provide opportunities for learners to practise and experience the key stages of Design Thinking, such as being empathetic to users, identifying pain-points, generating creative ideas, prototyping and testing the innovations, as learners apply the various tools and methods through collaborative learning.

CmUs/WIUs in Year 2

Data Science Fundamentals and Analytics [60 hours]

As businesses move toward a digitalised future, data will be gathered in ever greater quantity and variety. The skill to understand and make sense of data therefore becomes ever more important. In this CmU, learners will gain an awareness of the concepts of data science, with a specific focus on business analytics. Learners will be able to analyse data using exploratory data analytics through the application of data visualisation and will also be able to create a basic machine learning model for predictive analytics. These skills to organise and prepare data and apply data analysis techniques will allow learners to gain insights from data, aid business functions and support business decision making.

Event Design & Production [60 hours]

Events have been gaining in importance due to their ability to generate billions of dollars in revenue and infuse vibrancy and buzz to a destination. As event attendees are more discerning, event organizers “festivalise” their offerings by providing immersive and meaningful experiences that meet their event attendees’ cognitive and emotional needs. In this competency unit (CmU), learners will learn about innovative event design and production with a focus on design thinking, creativity and "imagineering", from the perspective of an event designer. Through interactive workshops and a hands-on approach, learners will curate event design and manage event production from the perspectives of an event designer and event organiser, respectively.

Experience Design & Management [60 hours]

In today’s evolving business landscape, being able to design and manage effective customer experiences that meet customer needs are highly valued by organisations. In this CmU, learners will be equipped with the knowledge and skills to create the right organisational culture, mindsets and processes that will transform customer experience across different types of interactions. Specifically, learners will use design thinking in conducting customer journey mapping to increase customer loyalty and advocacy.

F&B Operations & Digital Marketing [45 hours]

In an increasingly complex operating environment, employers are looking for graduates who are not only proficient in the main theories and concepts that underpin the developments in the food and beverage industry, but also instilled with an understanding of strategic, operational and digital aspects of operating a business. Digital technologies have not only transformed the way we buy products, but also the way we eat. A visit to a restaurant is often preceded by online search for food and service reviews. Food service businesses are actively seeking savvy marketers proficient with the latest digital marketing platforms and technologies to help them glean insights into the culinary preferences of their target consumer segments. In this CmU, learners will acquire a comprehensive set of knowledge and skills required to successfully manage a food and beverage enterprise in restaurants and catering setting with an emphasis on emerging trends and developments in the food and beverage industry. Learners will learn how to use digital tools to uncover online consumer insights and develop content marketing strategies for different digital marketing channels that create strong brand recall to achieve marketing success for the business.

Hospitality Sales & Distribution [60 hours]

Amidst changing customer profiles and intense competition in the industry, hospitality businesses must adapt to the challenging business environment and tailor their products to the customers’ needs. To thrive in the industry, hospitality businesses must also leverage on business-to-business (B2B) sales to maximise their revenue and profits. In this CmU, learners will learn how to do B2B selling of hospitality products and services using an 8-step selling process. They will learn how to perform account management and business development. Learners will gain knowledge about various digital sales distribution channels and platforms. They will learn how to review the benefits and shortcomings of each channel and platform as well as recommend suitable distribution mixes to hospitality business owners. Through this CmU, learners will gain insights into new distribution trends and explore new sales channels that benefit hospitality businesses.

Hotel Operations & Management [60 hours]

The basic expectations of hotel guests are a safe and clean environment, good service, and sustenance. These expectations are met by the three main operational departments in a hotel: Front Office, Housekeeping, and Food & Beverage. In this CmU, learners will acquire a deeper appreciation of the operational and managerial functions of each department and understand how they work together to provide a seamless customer experience in the hotel. These operational and managerial functions include aspects such as workflow, costing, and manpower planning as well as the application of health, sanitation and safety standards in operations. Learners will also acquire skills to competently operate a Property Management System and be more conversant with emerging trends in digitalisation, technology and sustainable practices.

Leisure Operations & Management [60 hours]

Leisure activities have always been a vital component of tourism as travellers require activities for recreation and relaxation while travelling for leisure, work or personal reasons. Learners will acquire knowledge of the various types of businesses and developments that cater to tourists’ leisure needs, the stakeholders involved, and how the businesses are managed and operated in an effective, efficient, and sustainable manner. They will also learn about the aspects and role of the fast-growing health and wellness sector in leisure tourism, and how leisure tourism contributes towards destination development.

Managing Hybrid Events (MICE) [60 hours]

The meetings and exhibitions industry has been severely disrupted due to the digital transformation and the dynamic changes in the business environment. This has caused MICE event organisers to seek alternative ways to plan, execute and evaluate hybrid MICE events in the new normal. In this CmU, learners will experience hands-on practicum in planning, executing and evaluating hybrid MICE events. Learners will develop deeper insights, through case studies and practical activities, into the role of MICE event organisers to rethink, reimagine and redesign their events from ground up.

MICE Operations Management [60 hours]

The global Meetings, Incentives, Conventions, Exhibitions (MICE) industry provides many opportunities for industry players to reimagine business events to help countries emerge as leading destinations for business events. This CmU enables learners to gain an overall perspective of the dynamic and diverse network of the MICE industry. Learners will gain knowledge, through workshops and interactive approaches, about MICE practices and processes, its venues and facilities and key stakeholders in the MICE industry. Learners will also have opportunities to encounter the challenges of managing business events and devising innovative solutions using digitalisation, technology and ensuring sustainability in MICE events.

Stakeholder Relationship Management [45 hours]

In today's highly competitive marketplace, complex issues in the business environment have started demanding the involvement of the stakeholders of an organisation. The identification of key stakeholders and their interests, and maintaining a strong relationship with them, has become imperative to optimise business performance. The value of a business is determined by how these key stakeholders interact and interface with one another. As the survival of any businesses is dependent on customers, the ability to strengthen and manage customers effectively has become pivotal in helping businesses to succeed in this competitive business industry. In this CmU, learners will be equipped with the knowledge of creating a stakeholder management plan that enhance the communication and engagement between them. Learners will also acquire competencies in customer relationship management strategies that create and deliver value for targeted customers in order to build mutually beneficial customer relationships.

Strategic Business Communication [45 hours]

Companies engage in strategic business communication. Skilled strategic communications cultivate positive relationships, promote inclusive social well-being, and safeguard their organisations' reputations through effective interpersonal and digital communication. A strategic focus includes communicating sustainability effectively tailored to different circumstances and cultural contexts. In this CmU, learners will demonstrate defining strategic communication skills to thrive in increasingly diverse, multicultural and digital workplaces. Specifically, learners will apply strategic and critical thinking that are part of strategic communication skills to achieve bias-free communication, foster inclusiveness and negotiate challenging exchanges in person or virtual.

Tourism Innovation Project (WIU) [30 hours]

The dynamic tourism sector is constantly on the lookout for graduates who are able to plan and implement tourism-related strategies effectively. This WIU allows learners to synthesise their knowledge in the analysis and strategy development for a tourism business-related case. Specifically, learners will demonstrate competencies in areas such as design thinking, marketing, and the fundamentals of accommodation and MICE amongst others. They will utilise skills in written communication and oral presentation.

CmUs/WIUs in Year 3

Innovation & Entrepreneurship Project (WIU) [45 hours]

This WIU culminates the competencies learnt in Year 2 and 3. Learners are required to apply the knowledge and skills gathered previously to test the viability of a business in preparation to launch it. Learners will adopt the Agile Scrum framework to develop the skills to validate business model using Design Thinking and Lean Business Model Canvas methodologies, execute prototype testing to determine Problem-Solution Fit and Minimum Viable Product (MVP) testing to determine Product-Market Fit. They will also develop entrepreneurial attributes such as perseverance, resilience and risk-taking. This WIU will also provide opportunities for coaching from experienced business innovators currently from the industry, funding opportunities for pre-incubation and adoption of the business plan by industry partners.

Innovation & Viable Business Development [45 hours]

Studies have shown that although products and service innovation are essential for the initial success of a business, business model innovation can deliver more lasting competitive advantage, particularly in this disruptive era. This CmU aims to develop learners’ capability in business model innovation by applying Lean Business Model Canvas (LBMC) methodology on a business case. By analysing the evolving business models in terms of the integrated components of LBMC, learners develop in-depth knowledge and skills in enhancing business competitive advantage and value creation.

Business Continuity Management [60 hours]

Businesses increasingly operate in a volatile, uncertain, complex and ambiguous (VUCA) world. To succeed, businesses must have the ability to anticipate and manage events that could disrupt their business operations and affect the health, safety and security of employees, customers and other stakeholders. In this CmU, learners will learn how to develop a business continuity management system that enables businesses to continue with “business as usual” during times of disruption. Learners will learn how to manage situations including pandemics, acts of terrorism, fire, natural disasters, outages, cyber threats and product recalls. Learners will also learn to integrate the strategies, plans, equipment and staffing required to prevent and mitigate losses.

Decision Sciences & Yield Management [45 hours]

Efficiency, productivity and yield are some of the buzzwords in today's hospitality industry. Managers and supervisors are aware that a variety of analytical and quantitative skills is required to make data-driven decisions. Data is broken down, analysed and converted using decision science tools to optimise efficiency, productivity and yield. Through this CmU, learners will learn to apply concepts such as forecasting, queue management, marketing issues and yield management in decision-making. Learners will also apply these concepts in revenue management decisions using quantitative data.

Sustainable Tourism Management [60 hours]

The modern traveller has become more discerning and environmentally conscious. In response to environmental and economic situations, destinations and tourism businesses are creating unique tailored experiences that are sustainable in the long run. In this CmU, learners will gain knowledge of sustainable development and management issues including the design, marketing, funding, and operations of sustainable projects. They will also learn about the impacts of tourism activities on destinations and host communities, and how sustainable practices can be applied to ensure long-term environmental, socio-cultural, and economic sustainability. Learners will also gain insights into sustainability trends and how political influence impacts destinations and tourism businesses.

Internship Programme (WIU) [960 hours]

Internship provides valuable work experiences and opportunities to develop learners' competencies in a real work environment. This internship programme comprises a 24- week attachment to a local or overseas business, public or governmental organisation. The attachment provides learners with real-life working experiences and develops in them the right work attitude, a practice-oriented and hands-on mindset, and the ability to work with diverse people in an organisation. The learners' performance during their attachment is graded. Participating organisations will provide a detailed training programme, which may include project assignments and/or rotational on-the-job training.

The following list reflects the Competency Units and Work-Integration Units mapped under each Competency Canvas.

1. Innovation & Entrepreneurship

· Data Science Fundamentals & Analytics

· Financial Accounting & Interpretation

· Innovation & Entrepreneurship Project (WIU)

· Innovation & Viable Business Development

· Strategic Business Communication

2. Tourism Innovation

· Accommodation Services Management

· Experience Design & Management

· Marketing

· MICE Operations Management

· Tourism Innovation Project (WIU)

Why Our Partners are On Board

Ng Gian HengDirector of Human Resources, Capella SingaporeUnder the Professional Competency Model (PCM), the Nanyang Polytechnic (NYP) Diploma in Hospitality & Tourism Management synthesises core business skillsets with domain competencies. Learners in the programme will have a better appreciation of how business fundamentals are applied in the tourism industry. They will also benefit from an agile curriculum that is aligned to industry trends. Capella Singapore looks forward to partnering NYP on various platforms in fulfilling this meaningful and worthwhile development initiative.

Ong Kian AnnDirector, Business Development Gardens by the Bay Gardens by the Bay commends NYP for restructuring this programme under the PCM. This will allow students to better integrate and apply knowledge and skillsets picked up throughout their learning journey. Under the PCM, closer industry collaboration is accorded with co-development, co-delivery and co-assessment of curriculum. This ensures that students are equipped with the crucial and relevant competencies to thrive in a challenging (tourism) business environment.

Grace YangSenior Director, HR, Business Solutions & Operations, Suntec Singapore Convention & Exhibition CentreThe curriculum of NYP’s Diploma in Hospitality & Tourism Management is dynamic and aligned to industry trends and needs. Under the PCM, the course is further enhanced and contextualised for learners to better synthesise core business competencies with industry-specific capabilities in the accommodation and MICE sectors, among others.

Did You Know?

A day in a life of a Diploma in Hospitality & Tourism (DHTM) Management Learner

Check out what our learners have to say about us! There is no better way to learn about us than to hear it straight from them. Watch how our learners talk about the unique experiences at DHTM, including their exciting internships, overseas trips and more!

WE Engage: Industry partners to bringing learning beyond the classroom walls

Our commitment in providing our DHTM students to an innovative learning environment through multiple site visits to esteemed hotels and MICE (Meetings, Incentives, Conferences, and Exhibitions) venues. The close collaboration with our industry partners brings learning beyond the classroom walls, as the students witness first hand of hospitality management. Our dedication to industry relevance aims to bridge the crucial link between theoretical knowledge and practical application.

WE Experience: Overseas internship experience, featuring Kai Guat with Ritz Carlton Hong Kong

Ranging from local to overseas experiences, hotel accommodation to event management companies, internship is never mundane with us. Our DHTM students will be spoilt for choices as they embark on their work journey.

Let’s hear from Kai Guat, “Overseas internship experience with Ritz Carlton Hong Kong had been a wonderful learning opportunity, the hotel had placed the trust and given us the empowerment to handle guests. With a positive and embracing working culture, it promotes lateral service opportunities, allow me to have hands-on experiences across other departments.

My advice for juniors starting their internship with front office: Don't just ‘study’ during BM4705, Hotel Operations. The module gave us the competitive advantage in using Opera, property management system. Take the opportunity and learn to use the hotkeys, it will shorten the registration process, giving us more time to engage with the guest to create a more enjoyable experience!”

WE Shine: MICE Youth Challenge

Our Diploma in Hospitality and Tourism Management (DHTM) students have also emerged top on several occasions at the annual AFECA (Asian Federation of Exhibition and Convention Associations) Asia MICE Youth Challenge. The competition pits teams from universities and institutions of higher learning throughout Asia against each other to present the best proposal for an innovative MICE event business plan. AFECA 2023 was held in Bangkok, Thailand and our DHTM students had participated and were presented with the special recognition award!

WE Travel: Annual Tama University Study Trip

The students from Tama University and DHTM have had the chance to foster intercultural ties since 2011 when a memorandum of understanding was signed between Tama University and SBM. DHTM students get a chance to embark on a two-week study trip at the Tama University annually, while taking lessons and immersing themselves in Japanese culture.

Our students initially encountered language barriers when interacting with their Japanese counterparts, the basic Japanese crash course helped them overcome these barriers. “I had so much fun interacting with the students from TAMA University! The trip also gave me an insight into the Japanese culture and their society’s perseverance in times of natural disaster.” said one DHTM student, Tong Ee Son.

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Hospitality & Tourism Management (C67)

Professional Accreditation

Agile Response

Integrated Learning

Accommodation Services Management [60 hours]

Application of Business Fundamentals [60 hours]

Applied Statistics for Business [60 hours]

Applied Economics for Business [60 hours]

Business IT & Spreadsheet Modelling [60 hours]

Financial Accounting & Interpretation [60 hours]

Financial Management & Analysis [60 hours]

Marketing [60 hours]

Professional Business Communication [60 hours]

User-Centred Design [45 hours]

Data Science Fundamentals and Analytics [60 hours]

Event Design & Production [60 hours]

Experience Design & Management [60 hours]

F&B Operations & Digital Marketing [45 hours]

Hospitality Sales & Distribution [60 hours]

Hotel Operations & Management [60 hours]

Leisure Operations & Management [60 hours]

Managing Hybrid Events (MICE) [60 hours]

MICE Operations Management [60 hours]

Stakeholder Relationship Management [45 hours]

Strategic Business Communication [45 hours]

Tourism Innovation Project (WIU) [30 hours]

Innovation & Entrepreneurship Project (WIU) [45 hours]

Innovation & Viable Business Development [45 hours]

Business Continuity Management [60 hours]

Decision Sciences & Yield Management [45 hours]

Sustainable Tourism Management [60 hours]

Internship Programme (WIU) [960 hours]

Elijah Kwan

Class of 2013, Revenue Management Analyst at Scoot

Shamien Lim

Class of 2014, Guest Experience Manager at Conrad Centennial Singapore

"Taking up the Diploma in Hospitality and Tourism with NYP has not only set me up with the required skills and knowledge, but has also enhanced my passion for the industry as a whole, whilst driving me to push myself and look towards making positive change within the ever changing scene.”

Ian Gerard Goh

Class of 2016, Valedictorian from SIT's Bachelor of Hospitality Business with Direct Honours 2021

Evelyn Kue

Director of Talent and Culture, Raffles Hotel Singapore

"My 6-month internship at Disneyworld Orlando (USA) was enriching and opened many doors to international opportunities. My learning experience helped prepare me well in my career in the hospitality and tourism industry."

Fanny See

Class of 2018, Airline stewardess at Singapore Airlines

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Course Booklet - School of Business Management